Question 1

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards from customers in every country through our secure checkout system via Stripe, including American Express, Discover, Mastercard and Visa.

Question 2

Do you ship worldwide?

Accepted Answer

Yes, our paintings are shipped to most countries in the world using DHL Express.

Question 3

How the artwork is shipped?

Accepted Answer

To ensure smooth delivery, we ship artworks with DHL Express. Our typical handling time is 3-4 business days. This is required to obtain the export permits and to pack the work, inlcuding building a custom-made box, if the work is shipped flat. When your item has shipped, you will receive an e-mail confirmation with a tracking number. Most of the artworks reach the destination country in 4-6 business days. The shipment will then go through the customs clearance, which is facilitated by DHL brokers to ensure it runs as smoothly and as fast as possible.

Question 4

How do you handle duties and taxes?

Accepted Answer

Artworks shipped locally do not incur additional duties or taxes. For international shipments, any relevant duties and taxes will be calculated and charged by DHL brokers upon delivery of the items.

Question 5

Do you offer framing options?

Accepted Answer

Indeed! We offer framing on a case-by-case basis. We would be happy to recommend framing options and provide you with a quotation. Please contact us at contact@russian-ark.com to discuss your requirements.

Question 6

I would like to inspect the painting before purchasing. Is it possible?

Accepted Answer

To see the chosen artwork in the highest possible resolution, head to the artwork page and click on the image. This will allow you to zoom in the artwork at maximum quality and explore every single brushstroke. Feel free to contact us at contact@russian-ark.com, should you require additional images.

Question 7

Can I return the artwork?

Accepted Answer

We are certain that you will love your original artwork!   But in any case we offer a 3-day no question ask return policy. Simply send the artwork back to us in its original condition and packaging to obtain a refund.   For more details, please refer to our Return Policy.

Question 8

How are artworks authenticated?

Accepted Answer

All artworks sold by us are accompanied by a Certificate of Authenticity signed by the artist. This ensures a solid provenance for your artwork which is crucial if you consider selling it at the secondary market at a later stage.

Question 9

Do you ship in a roll or flat?

Accepted Answer

Our default approach is to ship all artworks in a plywood crate, except for large paintings (above 100 cm per side). For such artworks, we usually recommend shipping them rolled in a tube to reduce the shipping cost. We would be happy to discuss your unique shipping preferences, if any, and accommodate your needs.

Question 10

Why buy art online?

Accepted Answer

Buying art online is becoming ever more common. According to a recent research, 79% have bought art online more than once in the last 12 months (source). HNW millenial collectors were the most regular usels of the online channel, with 92% having bought art online (source: UBS Art Market 2020).   The key drivers for online transactions quoted by online collectors are:   - Exclusive access to inventory; - Convenience of discovering and buying art; - Ability to transact immediately; - More competitive pricing; - Possibility to puchase from outside one's region; - Ability to do research at one's own pace without the pressure of a salesperson; - Avoiding the "intimidating" art world.   Source: Artsy 2019 Online Art Collectors Report

Question 11

I don't have a large budget, can I still collect art?"

Accepted Answer

No matter what your budget is, on www.russian-ark.com you can find museum quality artworks at every price range. Drawings and small oil sketches are an affordable alternative to larger paintings, while still adding value to your collection.

Question 12

How can I get more information about an artwork?

Accepted Answer

We’re here to help you collect art with confidence. Feel free to send your questions to contact@russian-ark.com and our customer care representative will assist you.

Question 13

What is so special about your Capsule Collections?

Accepted Answer

We believe in quality over quality. Each Capsule Collection, despite being small, is a result of extensive curatorial work by our expert team – spending months art hunting for the best pieces of figurative art by contemporary masters before they appear anywhere else on the market.

Question 14

How to ensure that my artwork has no duplicates?

Accepted Answer

As part of our philosophy, the artworks we offer are unique, one of a kind pieces. They do not exist in copies or numbered editions. The only exceptions are linocut prints and bronze sculptures, which exist in numbered limited edition.

Question 15

I am an artist. How can I join you?

Accepted Answer

Our artists are handpicked by expert art curators. We only represent academically trained artists of the highest calibre. If you wish to submit your work, please send us your portfolio at contact@russian-ark.com.

Question 16

I am a curator. How can I join you?

Accepted Answer

We are always looking for new talents with curatorial, art writing and art history backgrounds. Feel free to contact us at contact@russian-ark.com to discuss collaboration opportunities.

MORE INFORMATION

TERMS OF SERVICE

PRIVACY POLICY

DELIVERY AND RETURNS

FAQ

CONTACT

ABOUT US

© 2020 MARIE POL GALLERY PTE. LTD.

FOLLOW US

SUBSCRIBE

INSTAGRAM

FACEBOOK

PINTEREST